Terms & Conditions
GYMONE AG
Sonnenrainweg 8
8834 Schindellegi
Switzerland
Effective date: Jan 15th, 2026
1. Scope and provider
These Terms and Conditions (“Terms”) govern the contractual relationship between GYMONE AG (“GYMONE”, “we”, “us”) and any person using our gym facilities, website, mobile app, digital services, memberships, bookings, coaching services, tracking features or related services, this includes members (“Member(s)”), coaches, users of the facilities (“you”).
These Terms apply to:
- gym memberships and physical access to GYMONE facilities;
- personal training, classes, coaching and related bookings;
- the GYMONE app and related digital services;
- optional tracking, personalisation and health-related features;
- any related products or services we provide unless separate terms apply.
2. Acceptance of the Terms
By signing up for a membership, using our facilities, creating an account, using the app or booking any service, you agree to these Terms.
If you do not agree to these Terms, you may not use our services.
3. Eligibility and personal account
Memberships and app accounts are personal and non-transferable.
You must provide accurate, complete and current information and keep it up to date.
You are responsible for all activity carried out through your membership, app account, login credentials, badge, QR code, access medium or device.
You must keep your login credentials and access media secure and must notify us immediately if you become aware of any unauthorised access, misuse, loss or theft.
4. Membership and conclusion of contract
A contract is formed once your membership application or booking is accepted by GYMONE.
Membership details, including type, duration, included services, price, renewal model and notice period, are defined in your selected membership plan, booking confirmation or related order flow.
Unless expressly agreed otherwise, a membership entitles only the named Member to use the agreed services.
5. Membership term, renewal and termination
Memberships run for the agreed initial term.
If a membership is agreed to renew automatically, it renews for the renewal period shown at sign-up unless terminated in due time in accordance with the agreed notice period.
Notice of termination must be submitted in text form or via the app and is deemed to be succesful upon confirmation by GYMONE, unless a stricter form is required by the specific membership plan.
Termination affects future services only and does not release you from payment obligations already incurred.
GYMONE may terminate or suspend the contract with immediate effect for good cause, including serious or repeated breaches of these Terms, misuse of access rights, abusive behaviour, non-payment, security concerns or unlawful conduct.
6. Fees and payment
You must pay all membership fees, booking fees and other agreed charges when due.
Recurring fees are charged according to the selected membership or billing cycle.
If a payment fails or remains unpaid when due, GYMONE may retry collection using the payment method provided.
If the payment is not settled after a reminder, GYMONE may charge a reminder fee of CHF 20 per reminder.
GYMONE may also suspend services, deny access, cancel bookings and claim statutory default interest and any further proven recovery costs.
Unless mandatory law provides otherwise, fees already due or already paid are non-refundable.
7. Physical access and use of facilities
Access to GYMONE facilities is permitted only during published opening hours or according to the access rules of your membership.
You may only enter areas for which you are authorised.
You must not allow third parties to enter using your badge, QR code, key fob, app account or other access credentials.
Lost or damaged access media must be reported immediately. GYMONE may charge a replacement fee of [CHF 50].
GYMONE may amend opening hours, facility layout, equipment, classes, staff allocation or service availability where reasonably necessary for operations, maintenance, safety, events, holidays or business reasons.
8. House rules and conduct
All Members must behave with consideration for other users, staff and coaches and must follow any instructions given by GYMONE staff.
In particular, you must:
- use the facilities, equipment and services carefully and only as intended;
- comply with safety, hygiene and cleanliness rules;
- wear appropriate sports clothing and footwear;
- use a towel where required;
- return equipment after use and keep training areas tidy;
- treat staff, coaches and other Members respectfully;
- comply with all posted house rules and operational instructions.
In particular, you must not:
- transfer your membership or give third parties access;
- use the facilities while intoxicated or under the influence of illegal substances;
- possess, use, distribute or promote illegal drugs or prohibited substances on the premises;
- harass, threaten or endanger other persons;
- damage equipment, facilities or property;
- film, photograph or record other persons without their consent;
- carry out commercial activity, including but not limited to activities that compete with GYMONE, personal training, coaching, solicitation or promotion without GYMONE’s prior written approval;
- use the facilities in a manner that is unsafe, unlawful or contrary to these Terms.
Breaches may lead to immediate suspension, exclusion from the facilities, cancellation of bookings or termination of the membership.
GYMONE will inform the authorities in case of violations of the law.
9. Health, fitness and personal responsibility, limitation of liability
You are responsible for ensuring that you are medically and physically fit to use the facilities, participate in training, follow workout recommendations and use any digital fitness features.
You must stop training and seek appropriate medical advice if you experience pain, illness, dizziness, injury or other health concerns.
Unless expressly agreed otherwise, GYMONE does not provide medical advice.
Any training content, recommendations, tracking insights, AI-supported suggestions, app outputs or similar information are provided for general fitness and informational purposes only and do not replace professional medical advice, diagnosis or treatment.
You train and use the services at your own risk.
GYMONE excludes all liability, unless such liability is demonstrably attributable to intent (wilful misconduct) or gross negligence on GYMONE’s part.
10. Personal training, classes and bookings
Bookings for personal training, classes, assessments or similar services are subject to availability.
GYMONE may define booking windows, cancellation deadlines, no-show rules and late cancellation charges for specific services.
If you cancel too late or fail to attend, GYMONE may charge the booking in full or deduct the session from your package, according to the applicable booking rules.
GYMONE may replace coaches, reschedule sessions or cancel bookings where reasonably necessary.
11. Optional app features, tracking and health-related services
GYMONE offers app-based features such as activity tracking, attendance records, booking management, notifications, progress tracking, personalisation, analytics-based recommendations, wearable integrations, body scan integrations or similar digital services.
Some of these features may involve the processing of health-related or fitness-related data.
Where required by applicable law, such processing will only take place on the basis of separate explicit consent.
If you do not provide consent for certain features or services may not be available.
You are responsible for deciding whether to enable device permissions, wearable integrations, health-platform connections or similar optional tools.
12. Third-party services and integrations
GYMONE may use or integrate third-party providers for cloud infrastructure, payments, messaging, analytics, app delivery, notifications, wearable integrations, body composition services or related functions.
Third-party products and services may be subject to the terms and privacy rules of the relevant third party.
GYMONE is not responsible for third-party products, services or platforms except to the extent required by mandatory law.
13. App availability and digital services
GYMONE aims to provide reliable digital services but does not guarantee uninterrupted or error-free availability.
Maintenance, updates, outages, security measures, technical issues, connectivity issues or third-party failures may affect availability.
GYMONE may modify, expand, restrict or discontinue digital features where reasonably necessary for technical, legal, operational or business reasons.
14. Member content and community features
If the app or services allow you to upload content, profile information, reviews, comments, messages, photos or similar material, you remain responsible for that content.
You must not upload, post or transmit unlawful, abusive, infringing, misleading, offensive or privacy-violating content.
To the extent required for operating the services, you grant GYMONE a non-exclusive, royalty-free licence to host, store, reproduce and display such content within the services.
This licence ends when the content is deleted from our active systems, subject to backups, legal retention duties and content that must be retained for legal or operational reasons.
15. Privacy and data protection
GYMONE processes personal data in accordance with its Privacy Notice, which forms part of the contractual framework between you and GYMONE.
The Privacy Notice explains which personal data we process, for what purposes, on what legal bases, with whom we share it, how long we retain it and what rights you have.
Where processing is based on consent, you may withdraw that consent at any time with future effect.
16. Suspension, blocking and enforcement
GYMONE may suspend access to facilities, the app or specific services, temporarily or permanently, where necessary to:
- protect safety, security or operations;
- investigate misuse or breaches;
- prevent unauthorised access;
- respond to legal obligations or authority requests;
- address payment default;
- enforce these Terms.
GYMONE may also deactivate accounts, badges, key fobs, QR codes or app access credentials where reasonably necessary.
17. Liability
GYMONE excludes all liability, unless such liability is demonstrably attributable to intent (wilful misconduct) or gross negligence on GYMONE’s part.
To the extent permitted by law, GYMONE excludes liability for slight negligence and for indirect, incidental, special or consequential losses, including loss of profit, loss of data or loss of opportunity.
GYMONE is not liable for injuries, losses or damage resulting from:
- misuse of equipment or facilities;
- failure to follow instructions or safety rules;
- inaccurate or incomplete information provided by you;
- health conditions unknown to GYMONE;
- acts or omissions of other Members or third parties;
- theft, loss or damage to personal belongings, except where caused by GYMONE’s unlawful intent or gross negligence.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by mandatory law.
18. Personal belongings and lockers
You are responsible for your personal belongings.
If lockers are provided, they may only be used for temporary storage while using the facilities, unless expressly stated otherwise.
GYMONE is not liable for loss, theft or damage to personal belongings except where mandatory law provides otherwise.
GYMONE may open and clear lockers where reasonably necessary for security, hygiene, operational reasons or after the permitted usage period has expired.
19. Changes to memberships, services and Terms
GYMONE may unilaterally amend memberships, prices, operational rules, digital features or these Terms where there is a valid reason, including legal, technical, security, operational or commercial reasons.
Material changes will be communicated in an appropriate form in advance where required.
20. Intellectual property
All rights in the GYMONE brand, app, website, software, design, training content, texts, graphics, videos, data compilations and other materials provided by GYMONE remain with GYMONE or its licensors.
You may use the services only for your personal, non-transferable, non-commercial use, unless expressly agreed otherwise.
You must not copy, distribute, reverse engineer, exploit or make available any part of the services except as permitted by law or by GYMONE in writing.
21. Freezes, pauses and special cases
If GYMONE offers membership freezes, time-stop options, medical suspensions or similar arrangements, these are governed by the applicable membership plan or the relevant operational rules.
Unless otherwise agreed, there is no automatic right to suspend or extend a membership.
Any approved freeze or extension may be subject to conditions, proof requirements, fees or minimum and maximum periods.
22. Complaints and contact
Questions, complaints and contractual notices should be sent to:
GYMONE AG
Sonnenrainweg 8
8834 Schindellegi
Switzerland
23. Governing law and jurisdiction
These Terms and any disputes arising out of or in connection with them are governed by Swiss law, excluding conflict-of-law rules.
The courts at the registered seat of GYMONE AG have exclusive jurisdiction, to the extent permitted by mandatory law.